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Office Policies


Office and Phone Hours:

Telephones are answered by office staff Monday through Friday from 9:00 a.m. to 4:00 p.m. During off hours, you may call the office and reach the answering service. They will convey your message to Dr. Carron.


All prescription refill requests should be done via smartchart. Just log onto your chart ( and request a refill. A refill request may take up to 48 hours so please plan ahead. There will be no refills of controlled substances without an office or virtual visit. In addition, there will be no refills if you have not been seen within the year.


Referrals to other physicians or diagnostic facilities can take up to 72 hours for our office to process. Referrals will not be done after hours or on weekends. You are required to notify us at least 72 hours in advance of an appointment requiring a referral.

Medical Records Request:

We take your confidentiality very seriously. Your medical records will only be released with your written consent. Consent forms are available for download on the patient's page or online at It takes our office 7 business days to process records requests. In accordance with NY Law, the cost is seventy-five cents ($.75) per page for paper copies and a reasonable charge for diagnostic images, plus postage.

Telephone Calls:

All non-urgent physician phone calls will be billed to the patient’s health insurance plan. Most insurance providers do not cover telephone care and the patients will be responsible for the charges. Physician telephone calls are billed as in accordance with CPT codes 99441, 99442 or 99443.

Patient Portal:

There is a function in the patient portal that allows you to send messages to DR Carron/Carson Lee. This is to be used sparingly and CONTAIN NO MORE THAN TWO SENTENCES. It does not substitute for an office visit and we will simply ignore messages that violate this rule. The messaging function is a gift and should be treated as such. We are spending way too much time on this and we don’t get reimbursed so use it accordingly.

Medical Forms and Patient-Requested Letters:

Charges to complete medical forms (driver’s license, assisted living, insurance, school, work, etc.) and patient-requested letters are not covered by insurance and are therefore the responsibility of the patient. Our office charges $25 for the completion of forms. 

Insurance and Payment Policy:

We ask that you present your insurance card to us at every visit. If you fail to provide us with the correct insurance information at each visit, you may be responsible for payment for all services provided. We are contracted with most insurance plans. If you are not insured by a plan we are contracted with, payment in full is expected at the time of service. Your health insurance contract is between you and your insurance company. Knowing your insurance benefits is your responsibility. Any questions regarding your coverage should be directed to your insurance carrier.


Your insurance company requires us to collect co-payments at the time of service. Waiver of co-payments may constitute fraud.

Account Balances:

All accounts with a balance due over 30 days may be assessed a service charge. Unpaid balances over 90 days will be referred to a collection agency.

Credit Card Authorization Forms:

You will be asked to provide a credit card to keep on file at the time you check in. The information will be held securely until your insurance has paid their portion and notified us of the amount of your share of the claim. At that time, any remaining balance owed by you will be charged to your credit card, and a copy of the charge mailed to you. You will have also received an explanation of medical benefits from your insurance and will have been made aware that there is a portion of the fee that is your responsibility, so the charge will not come as a surprise to you. 

Missed Appointments:

Our policy is to charge $50 for missed appointments not canceled within 24 hours. These charges will be your responsibility and billed directly to you. Please help us to serve you and other patients better by keeping your regularly scheduled appointment or letting us know...